Customer Service Assistant
Eligibility Criteria:
Marital status - Unmarried
Education - Graduation from a recognized university
Should be willing to work in shifts
Well groomed
Fresher or 1 to 2 years of experience in similar industry
Job Profile
- Provide efficient guest service and optimize revenue.
- Perform various customer service functions at the airport (check- in / boarding gate and ramp)
- Perform allocation assigned as per the roster.
- Check status of all flights including catering uplift and adjust as required.
- Handle special situations and conditions. eg. - Flight disruption / cancellation / overbooking.
- Carry-out the upgrades according to the guidelines in respect of overbooking.
- Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.
- Ensure safe / efficient operation of all activities at the Airport.
- Ensure all ground handling activities are conducted as per Airline standards and policies.
Candidates interested to apply for Mumbai may send their detailed resume at agupta@jetairways.com
For other locations, please apply with a detailed resume at delhr@jetairways.com
Candidates must mention the position and location in the subject line while sending their resumes.
