Cactus Communications

Designation: Associate, Client Servicing

Job Description:

*Responding to client queries, sending quotations, job confirmations and completed jobs accurately and efficiently
*Communicating effectively and quickly with international clients over email and (if required) over the telephone
*Coordinating with the editing, payments and marketing teams within the organization on a daily basis
*Negotiating with the managers of the editing team in order to provide the best possible service experience to clients
*Tracking and analysing data, identifing trends and provide inputs for the marketing team

Desired Profile:

Computer skills:
*MS Excel: Beginner (Preferred)
*MS Word: Intermediate (Required)
*Internet browsing/research: Intermediate (Required)
*PC user skills (Windows NT/2000/XP): Intermediate (Required)

Soft Skills:
*Excellent spoken English, interpersonal skills and verbal communication skills
*Excellent written English (especially email writing skills)
*Comfortable with multi-tasking
*Good negotiation and organization skills
*Ability to work under pressure　
*Quick on uptake, adaptable to change and works well in a team
*Knowledge of Japanese language will be an added advantage

Selection process:
All short listed candidates will be called for an onsite test followed by an interview.
Timings: 11:30 am to 8:30 pm
Location: Andheri (West)

Candidates residing in Mumbai suburbs will be preferred.
Outstation candidates need not apply.

Company Profile:

We are Cactus Communications, a company dedicated to providing high-quality written English solutions to clients worldwide. We began operations in April 2002 with a team of five, providing editing services; we are now a team of 160+, and our services span editing, transcription, education, research, and content development.

In early 2001, a professor at the University of Tokyo requested an Indian acquaintance to edit a technical research paper. The acquaintance was Abhishek Goel, who was then working as an in-house AIESEC consultant in Tokyo and who would later be a co-founder of Cactus.

Abhishek agreed, but hesitatingly because he didn't have a technical background. To his surprise, the professor was very impressed with his editing. Soon, Abhishek was editing papers for that professor in his spare time. He realized that researchers in Japan often have difficulty publishing papers in spite of their world-class research activities. Being non-native speakers of English, they find it hard to meet the high language standards of international journals.This experience motivated Abhishek to create a team of professionals in India with academic inclinations and superior English skills, a team that could thoroughly edit research papers to make them fit for publication anywhere.

Experience: 0 - 2 Years

Location: Mumbai Suburbs

Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Functional Area: Marketing, Advertising, MR, PR

Website: http://www.cactusglobal.com